Link to his powerpoint : http://conferences.infotoday.com/documents/204/A204_Hosseini-Ara.pdf
You don't grab the bananas around here - DEFINITELY CHECK OUT THIS STORY http://freekvermeulen.blogspot.com/2008/08/monkey-story-experiment-involved-5.html
Why enforce something that doesn't make sense
In changing staffing - If there are no complicated questions on the reference desk then why are there
librarians there?
People resist change because they feel uncomfortable, so
don't let them feel incompetent.
It is no longer viewed that one must have library experience to work the reference desk.
Some competencies don't come out of library
experience. You can train anyone on library stuff.
Restrooms are part of the experience for the public.
Are we going to create rules to prevent the small
percentage of infractions?
Move from transaction to interactions - Why do we have no
cell phone signs but no no talking sign?
Deal with the behavior don't just put up a sign.
Explain why, don't just say it's against policy.
Rules should be able to be explained
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